SOPs — standard operating procedures — are how a growing crew does the work the same way every time, whether or not you're on-site. Mastro keeps them in one searchable library and shares them with the whole crew on a single link.
Step 1 — Open the SOP library
Go to SOPs in the app. This is your library of procedures — searchable and grouped by category.
Step 2 — Create a procedure
As an owner or manager, create an SOP: give it a clear title, pick a category, and write the steps. Keep each one to a single job done well — "waterproofing a wet room," "handover checklist" — rather than a giant manual.
Step 3 — Keep them findable
Use categories and clear titles so a crew member can find the right procedure in seconds on-site. SOPs are versioned, so you can update them as your methods improve without losing the history.
Step 4 — Share the crew link
Click Share with crew to mint your org-wide SOP link. This is one link for the whole team — no logins to manage. Send it once (pin it in your crew WhatsApp group) and everyone has the procedures in their pocket.
Step 5 — The crew reads in their language
The crew reader is a no-login page with its own language picker, so each team member can read the procedure in the language they're most comfortable in — useful on a multilingual site.
Why bother
SOPs are what let you take a day off without the job quality dropping. They turn "the way I do it" into "the way we do it" — which is the difference between a one-person operation and a business that can grow.
Next: make sure the right people have access with invite your crew and set roles.