Mastro signs you in with a magic link — you enter your email, we send you a link, tapping it signs you in. No password to forget. When it doesn't work, it's almost always one of the cases below.
The link doesn't arrive
- Check spam/junk — and mark it "not spam" so the next one lands properly.
- Check the address — the link only goes to the exact email your account was created with. A typo means silence, not an error.
- Wait a minute, then request again — delivery can lag; the newest link is the one to use.
The link arrives but doesn't work
Magic links are single-use and expire quickly. The common causes:
- It was already used — tapping twice, or a mail app "previewing" the link, consumes it. Request a fresh one.
- It's old — yesterday's email means an expired link. Always use the newest.
- It opened in the wrong browser — some mail apps open links in their own built-in viewer. If the link lands you back at the login page, copy it into your normal browser (the one you requested it from) instead.
Google and bexio sign-in
- Google — works when your account email is the same Google address. Same email, no link needed.
- bexio — you can sign in with your bexio login, but only for an existing Mastro account; it never creates one.
Signing in on a new phone
Nothing to transfer — request a magic link on the new device and you're in. Your organisation, jobs and settings all live in your account, not the phone.
Still stuck?
If none of this lands you inside, contact us — from the help centre footer or by messaging our WhatsApp support number if you have it. Include the email address you're trying, and we'll sort it quickly.