mastroHQ← Back to site

Terms of Service

Version 1.0 · Last updated 16 July 2026

These Terms of Service (the “Terms”) govern your access to and use of the mastroHQ platform, websites and related services (the “Service”), operated by Dreamer Studios [GmbH], trading as Elev8labs (“Elev8labs”, “we”, “us”, “our”). By creating an account, subscribing, or using the Service you agree to these Terms.

The short version

  • Use mastroHQ for your business, keep your account secure, and play fair.
  • Your data stays yours — we only process it to run the service for you (see the Privacy Policy and DPA).
  • You pay for your plan; you can cancel anytime, with no long lock-in.
  • AI renders and quotes are helpful aids — please review them before you rely on them.
  • We do our best to keep things running, but the service is provided “as is” and our liability is capped, as the full text explains.

The short version is a friendly summary — the full text below is what applies. This is a working draft and will be reviewed by counsel before launch; items in square brackets are still to be filled in.

1. Who we are

The Service is operated by Dreamer Studios [GmbH], trading as Elev8labs, a company registered in Switzerland (company number CHE-[XXX.XXX.XXX], Commercial Register of the Canton of Basel-Stadt), with its registered office at [Registered address, Basel-Stadt, Switzerland]. You can reach us at hello@mastrohq.com.

2. Definitions

  • “Customer”, “you” — the business or individual that registers for or subscribes to the Service.
  • “Authorised User” — an owner, manager, employee or crew member you permit to access the Service under your account.
  • “Customer Data” — all data you or your Authorised Users submit to the Service, including details of your own clients (e.g. homeowners), quotes, projects, messages and documents.
  • “End Client” — your customer (for example a homeowner) whose data you process using the Service.

3. The Service

mastroHQ is a software-as-a-service platform for trade businesses, including on-site visual quoting, a customer and project pipeline, communications, scheduling, change orders, team and finance tooling, and a client portal. We may add, change or remove features over time; we will not materially reduce the core functionality of a paid plan during a billing term without notice.

4. Accounts and eligibility

  • You must be at least 18 and able to enter into a binding contract. Accounts are provisioned for business use.
  • You are responsible for the accuracy of your registration details and for all activity under your account and your Authorised Users.
  • You must keep credentials and sign-in links (including magic links and capability links such as client-portal and crew links) confidential. Notify us promptly of any suspected unauthorised access.

5. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms. We may suspend or terminate access for breach as described there.

6. Subscriptions, trials and fees

  • Plans are priced by tier (based on the number of managed team members) and billing interval (monthly or annual), as shown at sign-up or agreed with us. Prices are in Swiss francs (CHF) and exclusive of any applicable VAT unless stated otherwise.
  • Trials, renewals, cancellations and refunds are governed by our Billing & Cancellation.
  • Payments are processed by our payment provider, Stripe. By subscribing you authorise recurring charges to your payment method until you cancel.
  • We may change pricing on renewal with at least 30 days’ notice. Grandfathered or locked prices, where granted in writing, remain as agreed.

7. Your data and content

As between you and us, you own and are responsible for your Customer Data. You grant us a worldwide, non-exclusive licence to host, process, transmit, display and back up Customer Data solely to provide, secure and improve the Service and as instructed by you.

Where Customer Data includes personal data, the parties’ data-protection obligations are set out in our Data Processing Agreement, which forms part of these Terms. You are responsible for having a lawful basis to collect and process your End Clients’ data and for any notices or consents required.

8. Third-party services and integrations

The Service integrates with third parties you may choose to connect, such as email (Gmail / IMAP / SMTP), WhatsApp via Twilio, accounting via bexio, booking via Cal.com, and payment via Stripe. Your use of those services is governed by their own terms, and we are not responsible for their acts or omissions. Connecting an integration authorises us to exchange the relevant data on your behalf.

9. AI-generated content

Some features generate visualisations or drafts using artificial intelligence (for example room renders). AI output may be inaccurate or not photo-true and is provided as an indicative aid only. You are responsible for reviewing AI output before relying on it or sharing it with End Clients, and for ensuring any quote or commitment you issue is correct.

10. Intellectual property

The Service, including all software, design, text, and the mastroHQ and Elev8labs names and logos, is owned by us or our licensors and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes during your subscription. You may not copy, modify, reverse-engineer, resell or create derivative works from the Service except as permitted by law.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

11. Availability and support

We aim to keep the Service available and reliable but do not guarantee uninterrupted operation. We may perform maintenance and will use reasonable efforts to limit disruption. Support is provided by email at support@mastrohq.com; response targets may vary by plan.

12. Suspension

We may suspend your access immediately where we reasonably believe it is necessary to protect the Service or other users, to address a security risk, for non-payment, or for a material breach of these Terms or the Acceptable Use Policy. We will restore access once the cause is resolved where practicable.

13. Term and termination

  • These Terms apply for as long as you use the Service. You may stop using and cancel as set out in the Billing & Cancellation.
  • Either party may terminate for material breach not cured within 30 days of written notice.
  • On termination, your right to use the Service ends. You may export your Customer Data for 30 days after termination, after which we may delete it in accordance with the DPA and our retention practices.

14. Warranties and disclaimers

We provide the Service with reasonable skill and care. To the maximum extent permitted by law, and except as expressly stated, the Service is provided “as is” and “as available”, and we disclaim all other warranties, whether express or implied, including fitness for a particular purpose, merchantability and non-infringement. We do not warrant that quotes, pricing calculations, forecasts or AI output are error-free; you remain responsible for the commercial terms you offer your End Clients.

15. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data. Our total aggregate liability arising out of or relating to the Service in any 12-month period will not exceed the fees you paid to us for the Service in that period. Nothing in these Terms limits liability that cannot be limited by law (including for intentional or grossly negligent conduct, or personal injury).

16. Indemnity

You will defend and indemnify us against third-party claims arising from your Customer Data, your breach of these Terms or the Acceptable Use Policy, or your unlawful use of the Service.

17. Confidentiality

Each party may receive non-public information of the other. Each party will protect the other’s confidential information with reasonable care and use it only to perform under these Terms, except where disclosure is required by law.

18. Changes to these Terms

We may update these Terms from time to time. For material changes we will give reasonable notice (for example by email or in-app). Continued use of the Service after changes take effect constitutes acceptance.

19. Governing law and jurisdiction

These Terms are governed by the laws of Switzerland, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. The courts of Basel-Stadt, Switzerland, have exclusive jurisdiction, subject to any mandatory consumer-protection rights you may have.

20. General

  • If any provision is held unenforceable, the remainder stays in effect.
  • You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale.
  • These Terms, together with the policies referenced in them, are the entire agreement between us regarding the Service.

21. Contact

Questions about these Terms? Email hello@mastrohq.com or write to Dreamer Studios [GmbH], [Registered address, Basel-Stadt, Switzerland].